Return & Refund Policy – Shopvera

At Shopvera, we want you to be completely satisfied with your purchase. This policy explains the process for returns, exchanges, and refunds to ensure a smooth shopping experience.

1. Eligibility for Returns

• Products must be returned within 7–14 days of delivery (depending on the product category).

• Items must be unused, in their original condition, and include all original packaging and accessories.

• Products that are damaged, altered, or incomplete may not qualify for a return or refund.

2. Non-Returnable Items

The following items cannot be returned:

• Downloadable software, digital products, or gift cards.

• Products damaged due to misuse, accidents, or unauthorized repairs.

3. How to Initiate a Return

To start a return:

• Contact our customer support at info@shopvera.net or your provided contact number.

• Share your order number, product details, and reason for return.

• Our support team will guide you through the return process.

4. Refunds

• Refunds are processed after the returned item has been received, inspected, and approved.

• Refunds will be issued using the original payment method.

• Processing may take 7–10 business days after we receive the returned item.

5. Exchanges

• Exchanges depend on product availability.

• If the replacement product is unavailable, a refund will be issued instead.

6. Shipping Costs

• Original shipping charges are non-refundable.

• Customers may need to pay return shipping costs unless the item received was defective or incorrect.

7. Contact Us

If you have any questions about returns or refunds, please contact us:

Shopvera
Email: info@shopvera.net
Phone: 512 543 0880